Patient Survey

Please rate your experience at the office

1 = Poor
5 = Excellent

Were your telephone calls answered within a reasonable amount of time?
1
2
3
4
5

Was the telephone staff courteous, helpful & caring to you?
1
2
3
4
5

The number of days you had to wait to see the provider was reasonable for this appointment?
1
2
3
4
5

The staff members were friendly, knowledgeable and professional?
1
2
3
4
5

Please select the location of your most recent visit:
Joliet
Ottawa
Morris
Romeoville

Was your provider running on time?
1
2
3
4
5

Our check-in / check-out process at the front desk was conducted professionally and within a reasonable amount of time.
1
2
3
4
5

Do you feel that your account is being handled appropriately, are your claims being submitted in a timely manner?
1
2
3
4
5

Is the billing department able to answer any questions that you may have?
1
2
3
4
5

Are your script requests handled in a timely manner?
1
2
3
4
5

Do you feel that you have made significant progress since your first visit at IPD?
1
2
3
4
5

Please share with us any comments, complaints, or suggestions. Also, please tell us if any staff member was rude or unprofessional to you.